Returns & Refunds policy
Refund Policy for T-Shirts and Graduation Stoles
At Tmandu, we strive to provide our customers with high-quality products and exceptional service. However, we understand that there may be instances where you need to return an item. Please review our refund policy below for T-Shirts and Graduation Stoles:
1. Eligibility for Refund:
To be eligible for a refund, the item must be unused, unworn, and in the same condition as received.
Refund requests must be initiated within 15 days from the date of delivery.
2. Non-Refundable Items:
Personalized or customized items, unless there is a manufacturing defect or an error on our part.
Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Refund Process:
To initiate a refund, please contact our customer service at tmandu.official@gmail.com.
Provide your order number, a brief explanation of the reason for the return, and any relevant photographs if there is a defect.
Our customer support team will guide you through the return process and provide instructions for shipping the item back to us.
4. Inspection and Approval:
Upon receiving the returned item, our team will inspect it for eligibility.
If the item meets our refund criteria, we will process the refund within [number of days, e.g., 7 days] to the original payment method.
5. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
6. Exchanges:
We do not currently offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
7. Contact Information:
For any questions or concerns regarding our refund policy, please contact our customer support at tmandu.official@gmail.com.
By making a purchase on tmandu.com, you agree to and accept the terms of our refund policy outlined above.
Thank you for choosing Tmandu. We appreciate your trust in our products and services.
Tmandu.com